Returns, Refunds & Replacement Policy

Why healthcare returns work differently

Healthcare and personal-care products require stricter return controls because hygiene, storage conditions and product integrity may affect whether a returned product can safely be resold.

This policy forms part of our Terms & Conditions.

1. Reporting window

Issues must be reported within 48 hours of delivery.

Include your order number and details of the issue.

2. Eligible issues

A replacement or refund may be considered where you receive:

• the wrong product;
• a damaged product;
• a leaking product;
• a materially defective product;
• an expired product;
• an item materially different from your order; or
• another genuine fulfilment error attributable to MM+ or its delivery process.

3. Evidence

MM+ may request photographs or video showing:

• the product;
• outer package;
• shipping label;
• seal;
• batch and expiry information; and
• the reported issue.

Please retain the original packaging until the matter is resolved.

4. Non-returnable products

Unless defective, damaged, expired, incorrect or otherwise required by applicable law, MM+ may not accept returns of:

• medicines;
• prescription products;
• temperature-sensitive products;
• opened cosmetics;
• opened skincare;
• opened haircare;
• personal hygiene products;
• products with broken or removed seals;
• used products; and
• products whose storage conditions after delivery cannot reasonably be verified.

These restrictions exist for health, hygiene and safety reasons.

5. Change-of-mind returns

Healthcare, medicine, beauty and personal-care products generally cannot be returned solely because the customer changed their mind after delivery, particularly where product integrity or hygiene cannot be guaranteed.

6. Replacements

Where appropriate and stock is available, MM+ may offer replacement of an eligible affected item.

A replacement is subject to verification of the issue and product availability.

7. Refunds

Where a refund is approved, MM+ will initiate it within 5–7 business days after approval.

For prepaid orders, refunds will ordinarily be returned to the original payment method where technically possible.

For Cash on Delivery transactions, MM+ may request appropriate bank or UPI details to process an approved refund.

After MM+ initiates the refund, additional time may be required by your bank or payment provider for the funds to appear.

8. Partial orders

Where only one product in a larger order is affected, the refund or replacement may be limited to that product.

9. Consumer rights

Nothing in this policy limits remedies available under applicable Indian consumer law for defective, damaged, unsafe, incorrectly supplied or otherwise non-conforming products.