Cancellation Policy

Cancelling an order

Customers may request cancellation of an order before dispatch.

Once an order has entered dispatch or delivery processing, cancellation may no longer be possible.

This policy forms part of our Terms & Conditions.

How to request cancellation

Please provide the MM+ order number.

Cancellation by MM+

MM+ may cancel an order where:

• payment verification fails;
• inventory becomes unavailable;
• a required prescription cannot be verified;
• the delivery location is not serviceable;
• customer information is insufficient;
• fraud or misuse is reasonably suspected;
• there is a genuine technical or pricing error; or
• fulfilment would violate applicable requirements.

Where MM+ cancels an eligible prepaid order, an applicable refund will be initiated.

Refunds after cancellation

Approved refunds will be initiated within 5–7 business days after approval.

Additional banking or payment-provider processing time may apply.

Returns and replacements after delivery are covered by our Returns, Refunds & Replacement Policy.