Privacy Policy

MM+ respects your privacy

This Privacy Policy explains how Mittal Medical Shop, operating MM+, may collect, use, store and share information when you use www.mmplus.in.

1. Information we may collect

Depending on how you interact with MM+, we may collect information including:

2. How we use information

We may use information to:

• create and administer accounts;
• process orders and verify transactions;
• deliver products;
• provide customer service and communicate order updates;
• process cancellations and refunds;
• prevent fraud and secure our systems;
• maintain accounting and transaction records;
• meet regulatory obligations;
• improve website functionality and analyse website performance; and
• where permitted, measure marketing performance.

3. Payments

Payments may be processed through third-party providers such as PayU.

MM+ may receive payment status, transaction identifiers and limited information necessary to reconcile transactions.

MM+ does not need to store your full payment-card number or CVV to fulfil an order.

4. Prescriptions and sensitive healthcare information

Where prescription information is required, MM+ will use it only where reasonably necessary for purposes such as:

• prescription verification;
• lawful sale and fulfilment;
• regulatory compliance;
• customer support; or
• required record-keeping.

MM+ does not sell prescription information for advertising purposes.

5. Advertising and analytics

MM+ may use analytics and advertising technologies where appropriate. These may include technologies such as Meta Pixel and Conversions API.

MM+ does not intend to provide advertising platforms with:

• prescriptions;
• diagnoses;
• doctor or referrer information;
• medical reports; or
• other sensitive medical information.

Where the website provides a marketing-consent control, advertising technology is activated in accordance with that consent choice.

6. Cookies

MM+ may use:

• essential cookies;
• authentication cookies;
• cart and session storage;
• consent cookies;
• analytics technologies; and
• marketing technologies where permitted.

See our Cookie Policy for further information.

7. Sharing information

We may share information with service providers where reasonably necessary to operate MM+, including providers involved in:

• payment processing;
• order delivery;
• email, SMS and WhatsApp communication;
• website hosting and infrastructure;
• fraud prevention;
• analytics and monitoring;
• technology support; and
• accounting and professional advice.

Information may also be disclosed where required by law, regulatory request, court order or lawful government process.

8. Data retention

Information is retained only for as long as reasonably necessary for legitimate operational, regulatory, legal, fraud-prevention, accounting and transaction purposes.

Different records may be retained for different periods depending on their purpose and applicable requirements.

9. Security

MM+ uses reasonable administrative and technical safeguards designed to protect personal information.

However, no online service can guarantee absolute security.

10. Your choices

Subject to applicable law, you may contact MM+ to:

• request correction of inaccurate information;
• ask questions regarding personal information;
• withdraw consent where processing depends on consent;
• raise a privacy grievance; or
• request deletion where MM+ is not legally required to retain the information.

Some records may need to be retained despite a deletion request where required for regulatory, accounting, tax, fraud-prevention or legal purposes.

11. Children

MM+ is not intended to encourage independent ecommerce transactions by children.

Where healthcare or other services are being obtained for a child, appropriate involvement of a parent or lawful guardian may be required.

12. Changes

This Privacy Policy may be updated periodically.

The current version and revision date will be displayed on this page.

13. Privacy / grievance contact